Yes, we ship to more than 200+ countries around the world!
However please be aware that we may have issues delivering to countries in remote areas.
You will be notified via email if cannot ship to your country and will provide a full refund.
Where do you ship from?
We have warehouses located in the United States and Europe and will have items produced and sent out from wherever inventory is most accessible and convenient to the order's destination.
How long does it take for my order to ship out?
For all orders that are placed, please advise that we undergo a processing/inspection period before shipping your item(s) out.
Within this period of time, we thoroughly inspect the quality of the goods to make sure everything is in proper order and of maximum quality.
We will do our best to ship your order within 24 hours since ordering.
When will my order arrive?
It totally depends on your location, nevertheless the average delivery time is about 3-10 business days.
How can I track the status of my order?
We've made it easier than ever to track orders after they have been placed.
Simply head over to the "track my order" page, and there you can enter your the requested information to check the status of your order.
If for whatever reason it does not provide the information requested,
Please contact us at support@lunoox.com and we can give you all the details needed about your order.
Can I cancel or make changes to my order?
If you need to cancel or make any changes with your order, it is your responsibility to contact us the same day the order is placed.
We process all orders for shipment the very next business day and it may be impossible to cancel or make any changes once it has undergone this process.
We cannot guarantee any cancellation or changes to your order if you contact us any time beyond the same day you have placed your order.
It also your responsibility to ensure you enter your shipping and billing information correctly. We are not responsible for any orders that do not arrive due to a mistake in the shipping address. However, we can definitely always work out a solution to have a replacement sent to the proper address at a reduced cost to preserve customer satisfaction.
Please contact us at support@lunoox.com for any inquiries regarding order cancellations or changes.
Payments
What forms of payments do you accept?
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Are my payments and personal information secure when purchasing?
Trendy Palace runs on an SSL secure payment processing system which ensures that your payments and personal information are 100% encrypted. Your payments are used as a one time basis per item purchased and is not stored in any database.
Refunds & Returns
What is your refund/return policy?
At Luvanox, it is our absolute priority that all customers are completely satisfied when shopping with us.
If you are unhappy with the order you have received, we will gladly issue a full refund or replacement within 30 days after your order has been delivered.
Please contact us at support@lunoox.com for any questions/concerns regarding your order.
We reserve the right to decide to grant our policy depending on the concern of the product.
What if I never receive my package, or the item(s) is defective?
If the item you received was damaged, defective, or otherwise not as described, you are covered by our money back guarantee and should contact us at support@lunoox.com
We will contact you with a solution within 24 hours.
How long does it take to get a refund?
When you request a refund and we deem it necessary, we will usually process the refund immediately.
However it can typically take anywhere between 5-10 business days for your bank statement to show the refund amount.
Please also note that refund times may vary depending on the investigation of your return if we request further details to prove your claim.